VIDEO.CASE $1.$ List some of the factors that complicated the efforts of emergency crews $($primarily QUESTIONS fire, police, and medical personnel$)$ in responding to the $N$ id attack.

$2.$ What was the problem with the existing communication system?

$3.$ Describe the new system that was put in place after the attacks.

$4.$ Describe the business process of the new emergency response center.

$5.$ What is the response time goal and what progress has been made?