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Answer the question keeping these leadership aspects in mind: variety of concepts, tools, techniques, and behaviors for becoming an effective leader. Topics have included the power of vision, the importance of ethics, the empowerment of people, leadership principles, understanding people, leading change, and performance management.

1. Short Answer: Consider the impact of Information Technology (IT) in the organization. What are the benefits of having effective IT systems and tools to the organization?

2. Long Answer: Why is it important for the organization's quality of product and quality of service to be comparable with the best of their competitors?