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Virtual Bellhop is a service provider that ships large sporting goods to vacation destinations, so holiday goers do not have to worry about carrying them
Virtual Bellhop is a service provider that ships large sporting goods to vacation destinations, so holiday goers do not have to worry about carrying them through airports. The care with which the items are packed and the condition of the package when it arrives indicate concern with which aspect of service quality?
a homogeneity
b responsiveness
c variability
d tangibles
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