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Visit the websites of www.ups.com and www.fedex.com, and answer the following questions: Explain some of the IT-supported customer services and tools provided by the two

Visit the websites ofwww.ups.com and www.fedex.com, and answer the following questions:

Explain some of the IT-supported customer services and tools provided by the two companies both for individuals and for businesses.

Explain how the two companies contribute to supply chain improvements.

Describe the marketing approaches taken by each company as exhibited on their websites.

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