vistion will coutribue 6 points. C Differential prieing based on customer wement D. Orerbooking 1. None of the above is the answer 8. In a capacity allocation problem, suppose the demand from premiam customers is nomally distributed with mean 50 . If the overage cost is equal to the underage cost, whet is the optimal protection level? A. Smaller than 50 1. Larger than 50 C. 50 D. Ir depends on the standard deviation E. None of the above is the answer 9. R-chart is used to monitor the mean of the process output. A. True B. False 10. Which of the following dimensions of service quality is related with the provision of individualized attention to customers? A. Reliability B. Responsiveness C. Assurance D. Empathy E. Tangibles