vrrnr-Lase bIUy: rne resort to scnoor cruncn at 'LJIGDEll Green books 3tublishing 3lobal Green Books Publishing is a successful printing and publishing company. Just two years Jld, it has taken on a great new customer. a local college that needs customized eEtooks. 'o deal with this new customer, they have hired several new part time employees to help them vith their publishing business. some of them students at the college with flexible hours. is the new school year drew closer. the orders started coming in. They had been told how nany different printing jobs the coltege would need. but they weren't all arriving at once, and rrders were quite unpredictable in arriving from the professors at the college. Some professors reeded rush orders for their classes. When Global Green Books finally got the orders, some of hese jobs were much larger than they had thought they would be. j'rinting these orders turned out to be very challenging. Not all of the new student hires were rained for all of the printing and binding equipment used to print and assemble to books. Some if them often made mistakes. some workers called off from work due to other demands, and here were often not enough people available to get all the work done before deadlines. Quality was a serious issue. as they had to provide quality textsif there were quality problems vith the printed product, they would have to spend time and money to xing defects in their rroducts. )eliveries started slipping past their requested dates and times. Global Green Books was rnable to deliver eEtooks to their customers on schedule. be local university was unhappy as their eBook products reached cam pus late for use by ___J:_______ ____I __1 _I____:_ L. __ ___ _____ LI__ L__I _ ____ _ _ __ ___A__._ _n._