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Walton Company has measured its quality costs for the past two years. After the company gathers its quality cost data, it summarizes those costs using
Walton Company has measured its quality costs for the past two years. After the company gathers its quality cost data, it summarizes those costs using the four categories shown below: Prevention costs Appraisal coste Internal failure costs External failure costs Last Year This Year $. 357.000 $ 650,000 $445,000 $ 545.000 $ 790,000 $ 500.000 $1.100.000 $ 680.000 4-a. Calculate the change in total cost of quality over the two-year period Prevention and appraisal activities Internal and external failure costs The total cost of quality Increased Decreased
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