Walton Company has measured its quality costs for the past two years. After the company gathers its quality cost data, it summarizes those costs using the four categories shown below:

	Last Year	This Year
Prevention costs	$ 357,000	$ 637,000
Appraisal costs	$ 485,100	$ 594,100
Internal failure costs	$ 829,500	$ 550,000
External failure costs	$ 1,012,000	$ 720,800

Required: 1. Calculate the total cost of quality last year and this year.

2. For last year, calculate the cost in each of the four categories as a percent of the total cost of quality. (Round your percentage answers to 1 decimal place.)

3. For this year, calculate the cost in each of the four categories as a percent of the total cost of quality. (Round your percentage answers to 1 decimal place.)

4a. Calculate the change in total cost of quality over the two-year period.

4b. Is performance trending in a favorable or unfavorable direction?

multiple choice

• Favorable

• Unfavorable