Watch The Office, Season 2, Episode 21 "Conflict Resolution" and answer the questions. 1. Early in the episode Oscar (played by Oscar Nunez) was "venting" to Toby (played by Paul Lieberstein) in the conference room. Was Toby's method of handling Oscar's issue effective? 2. Should Michael Scott (played by Steve Carell) be the one handling the conflict resolution? Why/why not? If not, who would be a better person to handle it? 3. What would have been an actual Win-Win scenario regarding the poster? 4. When employees complain to Toby about their colleagues, what is he acting as? Is this an appropriate role for someone from HR? Why/why not? 5. Is filing the complaints like Toby does appropriate? 6. From a leadership perspective, how do you think we should handle the conflict displayed throughout this episode?