Watch the video, Quality at the Milwaukee Public Health Lab (MPHL). The managers chose not to adopt a specific quality management system. Instead, they worked with the American Society for Quality to learn about and apply the quality tools that best fit their needs and ambitions. https://www.youtube.com/watch?v=7R_N_1b0Bzo

1. What quality improvement tools and methods did MPHL choose?
2. Did MPHL consider industry standards? Was this an important consideration? Explain.
3. MPHL worked closely with the American Society for Quality (ASQ). ASQ was not mentioned in this week's learning material. In your opinion is ASQ more like a quality standard, a quality system, a quality award, or none of these? Your answer should show that you understand this week's learning material.

Imagine you are the manager of the City of Tucson, Arizona Public Health Lab, a lab very much like the one in Milwaukee. Imagine that you and the mayor had just watched this video together because you both are interested in making some laboratory cost and quality improvements. The mayor knows that the Southwest Alliance for Excellence conducts an awards program, based on the Baldrige Award format and that winning the award would bring the lab and the city recognition throughout the Southwest but the mayor was also impressed by the work MPHL did with ASQ.5. What are the pros and cons of using the Baldrige Award format instead of working with ASQ? Disregard the political aspects.6. What are the pros and cons of just working with ASQ. Disregard the political aspects.7. Would it make sense to try to do both? Would it make sense to try to do one then later do the other? Explain.8. What would you do and how would you explain your choice to the mayor?