WATCH VIDEO THEN COMPLETE : https://www.youtube.com/watch?v=DmVd8MT9XyA

PROPER TELEPHONE SKILLS QUIZ 1. Directions: You work for Tony's Pizza in Haymarket Square. What would be the appropriate way to answer the phone according to the phone etiquette discussed in the notes? Write out the dialogue. 2. Directions: In this scenario, there are two people. You will write out the script in detail, using proper phone etiquette discussed in the notes. Scenario 1: Person One: You are a busy secretary at Jethro Tulle Design. Mark Sanchez, your boss, is away from his desk but will be back shortly. Hold his calls. Person Two: You are calling from Bridal Styles. You want to speak with Mark Sanchez about a dress design