Waverly Conference Centers, a national chain of professional event centers, utilizes a centralized authority structure. Which statement provides the most likely explanation for why management at Waverly would favor centralized authority? Multiple Choice Top management at Waverly intends to empower its first-line employees. Top management at Waverly wants to improve customer service response time. Top management desires to maintain a uniform image and high-quality service, IICC wants to utilize a cross-functional organization