We have all been in situations where we are the 10th person in line at a coffee shop, bank, or a retail store. (Hopefully, we conduct ourselves better than Will Ferrell!) As a manager of this coffee shop, what kind of decisions do you think a manager might be compelled to make when the queue gets too long during rush hour, and what kind of data might a manager want to collect to inform those decisions? Post your answers to these questions to the forum below. Hopefully, as a result of that exercise, you're already beginning to analyze situations like a manager! Now at the beginning of this lesson, you watched a short video introducing you to analytics. Let's dive back into that topic in a little more detail by completing Discussion 1.2: Business Analytics Defined