We have to make a report that includes an introduction, body with various headings, a section titled 'conclusions and recommendations'. This last section must be at least one page in length and must include as least two of your ideas on what can be done to further improve the organization with regards to delivering a quality output.

Examples of Topics: (Pick any one of them)

Malcolm Baldrige Award - winners of recent years;

Service Quality at a specific organization;

Quality in a specific Manufacturing Organization;

Quality in our Health Care System;

Quality in our Education System;

Quality in a specific department of the Government Sector;

Canadian Awards for Business Excellence - winners of recent years;

American Society of Quality - services offered, benefits, vision, mission, etc.