Week 4 Highlighting some of the blockages that will prevent the changes from happening smoothly Week 5 Main fears of each of the staff, unions, customers and managers Week 6 Finalising methods to be applied in communicating the key message to the staff, unions, customers and managers Week 7 Highlighting some of ethical issues that management should think about How to address the above ethical issues Week 8 How to manage staff and customer's resistance to change Week 9 Steps to be taken in making sure that can meet the timelines for the project Week 10 Finding out the jobs/roles that will be needed in the future Week 11 Methods and techniques used in giving training to the staff, unions, customers and managers Week 12 Writing and conveying key messages to the staff, unions, customers and managers