Week 4: Interactive activity 4.1 Learning Outcomes: Demonstrate process-flow analysis, process design solutions, operations strategies, Inventory Control System and customer services in the business operation. Apply knowledge and skills to optimize production objective of maximizing profits using qualitative and quantitative techniques in related areas of operations management. 4.2 Action Required: https://www.youtube.com/watch?v=-X6zL-218Mk 4.3 Test your Knowledge (Question): Q. What do you understand by Process break down and bottleneck of a process