WEEK 6: DISCUSSION Part I Locate a current or conceptual product/tool which demonstrates the Human/Computer Interaction (HCI). (students' will need to identify unique resources from other classmates) Responses will need to include, but are not limited to: Name of product/tool URL Synopsis of how the product/tool works Information on how the product/tool demonstrates HCI Part II Select one of the two topics below: 1. Locate a web resource that provides guidance on usability standards/best practices for web sites and services. (students will need to identify unique resources from other classmates) 2. Locate a product or service that can be used by the consumer to access sites or by a developer to replicate a limitation of the consumer. (students will need to identify unique resources from other classmates) Once identified students will respond to the topic providing the following requirements: Name of tool or service URL Synopsis of the tool or service Information on how the tool/service relates to usability/accessibility A Tobii pro glass 2 is a product designed by Tobiipro. The product, its specs and how it works can be accessed online though the following URL: http://www.tobiipro.com/product-listing/tobii-pro-glasses-2/ Tobii Pro Glasses 2 are wearable eye tracker that have a wireless live view which functions for the insights in the real world environment, the glasses are designed using the ultra-lightweight which captures data at frequency ranging from 50 to 100 HZ. Through the use of centric design it has become possible to promote the behavior of natural viewing which is greatly simplified. Tobii Pro Glasses 2 are not only designed for real world use but also integrates aspects of unobtrusive and ultra-lightweight that makes people to act naturally and also feel comfortable everywhere they use them. Apart from having a light weight, Tobii Pro Glasses 2 integrates Human Computer Interaction (HCI) aspect. The live feature as a HCI enhances the researcher to see what he or she is looking for. Also it is wireless and therefore in real time one is able have an actionable and immediate insights. Most importantly, it integrates a real world mapping tool, a software that streamlines the process of login. Also, these aspects reduce the duration taken to analyze data recorded with Tobii Pro Glasses 2. The device also aggregates and maps data and information from video tracking to snapshots. This helps in immediate visualization of the quantified data and extraction of statistics commences immediately. SupportCenter tool is developed by the manage engine. The tool has a special focus as it enhances customer interaction service management. The details about the product can be accessed via this link: https://www.manageengine.com/products/support-center/index.html? utm_source=capterra&umt_medium=ppc&utm_campaign=SCP SupportCenter plus is aimed at improving customer interaction management through enhancing first tracking band resolving of consumer issues. As a result, the tool facilitates in the delivery key customers support and ensuring that customer satisfaction has been met. As opposed to other CRM tools that emphasizes of sale force automation, SupportCenter plus is a customer support desk geared towards inculcating customer interaction management, customer, self-service, SLA management, and account and contact management among others. Though a few processes are automated, most of them are done by human being through the set procedures. Therefore, Human Computer interaction is highly involved. For instance, the tool enhances the deployment of customized self-service portal however; it allows customers to submit their tickets through this portal also tracking them and searching for the related reports and knowledge underscores human to computer interaction. Additionally, one can access to the Support reps through the help of mobile phones, user friendly language has also been integrated since 16 different languages are available thus enhancing communication between people and the tool. Add-ons and integrations help an organization to communicate with the SupportCenter plus as well as exchange data using the SupportCenter plus APIs. Part One Name of the tool A Tobii pro glass 2 is a product designed by Tobiipro. URL The product, its specs and how it works can be accessed online though the following URL: http://www.tobiipro.com/product-listing/tobii-pro-glasses-2/ Synopsis of the Tool Tobii Pro Glasses 2 are wearable eye tracker that have a wireless live view which functions for the insights in the real world environment, the glasses are designed using the ultralightweight which captures data at frequency ranging from 50 to 100 HZ. Through the use of centric design it has become possible to promote the behavior of natural viewing which is greatly simplified. Information on How the Product Tool Demonstrates (HCI) Tobii Pro Glasses 2 are not only designed for real world use but also integrates aspects of unobtrusive and ultra-lightweight that makes people to act naturally and also feel comfortable everywhere they use them. Apart from having a light weight, Tobii Pro Glasses 2 integrates Human Computer Interaction (HCI) aspect. The live feature as a HCI enhances the researcher to see what he or she is looking for. Also it is wireless and therefore in real time one is able have an actionable and immediate insights. Most importantly, it integrates a real world mapping tool, a software that streamlines the process of login. Also, these aspects reduce the duration taken to analyze data recorded with Tobii Pro Glasses 2. The device also aggregates and maps data and information from video tracking to snapshots. This helps in immediate visualization of the quantified data and extraction of statistics commences immediately. Part Two Question Two Name of the Tool SupportCenter Plus tool is developed by the manage engine. The tool has a special focus as it enhances customer interaction service management. URL The details about the product can be accessed via this link: https://www.manageengine.com/products/support-center/index.html? utm_source=capterra&umt_medium=ppc&utm_campaign=SCP Synopsis of the Tool SupportCenter plus is aimed at improving customer interaction management through enhancing first tracking band resolving of consumer issues. As a result, the tool facilitates in the delivery key customers support and ensuring that customer satisfaction has been met. As opposed to other CRM tools that emphasizes of sale force automation, SupportCenter plus is a customer support desk geared towards inculcating customer interaction management, customer, self-service, SLA management, and account and contact management among others. Information on How the Tool/Service Relates To Usability/Accessibility Though a few processes are automated, most of them are done by human being through the set procedures. Therefore, Human Computer interaction is highly involved. For instance, the tool enhances the deployment of customized self-service portal however; it allows customers to submit their tickets through this portal. Also, tracking them and searching for the related reports and knowledge is a means of human to computer interaction. Additionally, one can access to the Support reps through the help of mobile phones and user friendly language has also been integrated since 16 different languages are available thus enhancing communication between people and the tool. Add-ons and integrations help an organization to communicate with the SupportCenter plus as well as exchange data using the SupportCenter plus APIs