Week Four Assignment Project B2 Instructions Here is a description of the project assignment for which you must address all of the following criteria as that is the basis for grading. Project B2: Organizational Policy to address an IT-related ethical workforce issue (12%) Objective: Write an organizational policy (a text-only report with a total minimum of 1,000 words) to address an IT-related ethical workforce issue that you wrote about in your matrix for the B1 assignment Look at other policies to see how they are written. The following site provides examples of templates for policies but an Internet search provides other templates: http://www.sans.org/securityresources/policies/computer.php Note: You must produce an original organizational policy in your original expression. Also, do not quote any source text and do not include any graphics of any kind in your project papers. Only use text and original expression - only that will be counted in addressing the minimum word count and addressing the topic criteria. Submission Requirements: Submit the assignment response for grading in your corresponding project Assignments Folder as a single attached Microsoft Word file (as an .rtf or .doc format file). Format: This assignment requires a minimum of three external references (i.e., relevant articles, books, information on Web sites, etc.). Indicate appropriate American Psychological Association (APA) style for citations and references for all sources you use. In addition to critical thinking and analysis skills, your paper should reflect appropriate grammar and spelling, good organization, and proper business-writing style. Note: you only need to use APA style guidelines for the citations you provide in the body of your text to indicate that you are drawing information from a source (but not quoting it) and also in a corresponding reference entry in a list of references after the end of the body of your text. Here is a link to descriptions and examples of APA references by category of online article publication: http://library.nmu.edu/guides/userguides/style_apa.htm#top In Project B1, you produced a matrix that mapped key organizational issues and identified how these ethical issues were affected by laws, regulations and policies. For this assignment, you will write an organizational policy that specifically addresses that ethical workforce issue. There are many IT ethical challenges in the 21st century. As a result, there are constant clashes between organizational and personal policy issues in the workforce. For example, there are trade-offs that occur between the standard of living and worker productivity. This is only one example of the ethical conflict that arises when differences arise between our organizational and personal beliefs. The following elements must be addressed using the following required headings: Policy Comparison (heading) Examine and compare other policies to see how they are written. Note: You should compare at least one policy that covers most of the issues you are addressing. You can include additional policy comparisons as needed. Look for policies that can be accessed via the Web for which we can view via the URL you provide in your reference(s). Use your own criteria for comparing the policies with the objective of justifying and forming the nature of your policy proposal. Related Organizational Policy (heading) Use the current ethical IT-related workforce issue you developed in the Project B1 assignment and the Matrix as the basis for providing a high-level representation of a policy that is close to what you are proposing with your own ideas. Note: The high-level representation you provide should be the equivalent of a brief overview of your proposed policy concepts that would provide a useful review by executive decision-makers in an organization, NOT the details found in the wording of most IT Ethics policy statements. Benefits and Outcomes of Policy (heading) Describe how your policy the one you are representing at a high level (overview) for this assignment will help the organization and describe its positive or negative consequences Potential Conflicts (heading) Document any conflicts that may arise between organizational and personal ethical beliefs that this policythe one you are writing for this assignmentmay impose on you (i.e., the organization for which you are providing a high-level policy proposal for review). Note: Consider any conflicts between the ethical assumptions that are adopted for the organization in the policy versus individual ethical beliefs of parties affected by the policy, such as employees, customers, etc. Code of Conduct Issues (heading) How does your organizational policy manage a commitment to ethical professional conduct of its members (e.g. code of conduct - code specifics and need for maintenance, training, etc.)? Effects of Non-Compliance (heading) What happens when your policy is not followed? What are the consequences for those who do not comply? ORGANIZATIONAL ETHICAL ISSUE 1 IT RELATED ORGANIZATIONAL ETHICAL ISSUE HASSAN IRFAN UMUC ORGANIZATIONAL ETHICAL ISSUE 2 Matrix: An organization gets a software development project. The project's client makes a contract along with requirement of high confidentiality during development. Unfortunately one of developer shares the project plan with unauthorized person during the project development. He realizes his mistake and tells the truth to the project manager. Below is the ethical dilemma matrix identifying all the actions expected from all stakeholders. Ethical dilemma: Project plan shared with unauthorized person during the project development phase Stakeholders 1: Developer Veracity Confidentiality He / She have the He / She has duty to duty to tell the Beneficence He / she the duty to do good for maintain privacy of himself / herself by accepting the truth of this incident details fault and keeping this private to accidentally from others and maintain organizations public sharing of project action taken on him plan. value. / her. 2: Project Project manager Project manager Manager has the duty to tell has the duty to good to complete the project even the truth to the with extra terms of customer to respect privacy of Sales manager and information and As project is half way done, it's maintain commitment to sales ORGANIZATIONAL ETHICAL ISSUE 3 Ethical dilemma: Project plan shared with unauthorized person during the project development phase Stakeholders 1: Developer Veracity Confidentiality He / She have the He / She has duty to duty to tell the Beneficence He / she the duty to do good for maintain privacy of himself / herself by accepting the truth of this incident details fault and keeping this private to accidentally from others and maintain organizations public sharing of project action taken on him plan. value. / her. Compliance Team action for developer manager. in the organization. who shared the plan outside world and to maintain privacy about this incident. 3:Sales Manager Sales manager Sales manager has Sales manager has the duty to assume that the the duty keeping convince customer for proper project manager this incident private actions on this incident and future has the duty to tell in order to prevent prevention and deduction in ORGANIZATIONAL ETHICAL ISSUE 4 Ethical dilemma: Project plan shared with unauthorized person during the project development phase Stakeholders 1: Developer Veracity Confidentiality He / She have the He / She has duty to duty to tell the Beneficence He / she the duty to do good for maintain privacy of himself / herself by accepting the truth of this incident details fault and keeping this private to accidentally from others and maintain organizations public sharing of project action taken on him plan. value. / her. truth if anything any type of harm to project cost to give benefit to goes wrong with organization and project and their client. duty is to tell the client about this incident in detail. customer. ORGANIZATIONAL ETHICAL ISSUE 5 Ethical dilemma: Project plan shared with unauthorized person during the project development phase Stakeholders 1: Developer Veracity Confidentiality He / She have the He / She has duty to duty to tell the Beneficence He / she the duty to do good for maintain privacy of himself / herself by accepting the truth of this incident details fault and keeping this private to accidentally from others and maintain organizations public sharing of project action taken on him plan. value. / her. 4: Client/ As a project owner Client has the duty Client has duty to accept the Customer client has duty to to respect privacy apology from sales manager and take appropriate of organization and should keep the contract of action (could be keep this incident project development intact with legal or adding any information private some additional terms in order to beneficial terms on and actions taken existing contract) on the organization as per their by him. contract with organization and doing the recovery of this loss. ORGANIZATIONAL ETHICAL ISSUE 6 Ethical dilemma: Project plan shared with unauthorized person during the project development phase Stakeholders 1: Developer Veracity Confidentiality He / She have the He / She has duty to duty to tell the Beneficence He / she the duty to do good for maintain privacy of himself / herself by accepting the truth of this incident details fault and keeping this private to accidentally from others and maintain organizations public sharing of project action taken on him plan. notify their actions to the sales manager. / her. value. ORGANIZATIONAL ETHICAL ISSUE 7 Ethical dilemma: Project plan shared with unauthorized person during the project development phase Stakeholders 1: Developer Veracity Confidentiality He / She have the He / She has duty to duty to tell the He / she the duty to do good for maintain privacy of himself / herself by accepting the truth of this incident details fault and keeping this private to accidentally from others and maintain organizations public sharing of project action taken on him plan. 5: Organizations Beneficence / her. As an employer of Employer has the Compliance Team that person they value. As an employer, get the detail of duty to keep this that person with whom developer must confirm to incident secret and shared the plan, and prevent him organizational maintaining the to share it further to protect policy and take privacy of the company value in market. appropriate steps details of developer. against that violation of confidentiality as per the policy ORGANIZATIONAL ETHICAL ISSUE 8 Report: The above matrix gives an opportunity to analyze this IT-related ethical issue. The report is as follows: 1. Why I chose this dilemma: I choose this dilemma as the project manager has to choose between two equally unfavorable options. One side is that if he discloses this policy breakdown with higher management it is sure that the developer has to lose his job and company has to face the customer reaction. On other side if he hides it, then he is saving one's job but its ethically wrong and if in future customer came to know about this then it will be a disaster situation for the company. The two ways to react are: He should just hide this information from sales manager and his client in order to prevent organization from losing the project and defaming and saving that developer from termination. His act of hiding this incident is justifiable as he is keeping the organization's image intact by completing the project and getting profit for the organization. The other way to react is to maintain the trust with his sales manager or the client. He should tell the truth about the incident even as the company losses the project and its market value goes down. ORGANIZATIONAL ETHICAL ISSUE 9 So here project manager has to deal with both ways and find out the ethically correct way to handle this dilemma. \"A brief definition of Normative Ethics - It is a classification within western philosophy that attempts to derive its standard of right and wrong from subjectively interpreted social behavior\" (Normative Ethics, 2013). As the act judged by Normative Ethics are actions that have already happened and are then being interpreted by the observer to be "honesty," "lying," or others. 2. The three principles: I choose these three principles to take the positives even form this unfortunate situation. Judging this incident by these three principles is the best way to help the organization and customer. Veracity - It is the quality of being truthful or honest. I choose this principle as all stakeholders has the duty to tell the truth to resolve the issue. In order to make fully rational choices, the stakeholders must have all the information relevant to their decision. Moreover, this information must be as clear and understandable as possible. Truth telling is violated in at least two ways. The first is by act of lying, or the deliberate exchange of erroneous information. However, the principal of veracity is also violated by omission, the deliberate withholding of all or portions of the truth. Finally, the principle of veracity can also be violated by the deliberate cloaking of information in jargon or language that fails to convey information in a way that can be understood or that intentionally misleads. Hence the project manager has a duty to perform. Confidentiality - It is the duty to respect privacy of information. It is also the practice of defending information from unauthorized access. As due to this issue, if they do not maintain confidentiality, customer and company has to face consequences. To keep their image intact in ORGANIZATIONAL ETHICAL ISSUE 10 the market it is the responsibility of each stakeholder to maintain confidentiality. They need to control or restrict access so that only authorized individuals can view sensitive information. One of the principles of confidentiality is \"need-to-know\" or \"least privilege\". Beneficence - It is the quality or state of being beneficent. It is the duty to do good both individually and for all. It is a concept and duty of each stakeholder to think to do good for others and their self. Beneficent actions can be taken to help prevent or remove harms or to simply improve the situation. As per these ethics, decision of telling the truth, eventually will help the organization. 3. Analysis of the research used to identify the actions in the matrix: \"Project manager needs to identify and interact with key organizations and individuals within the project systems environment. This management process is necessary to determine how the stakeholders are likely to react to project decisions\" (Dudash, n.d.). As incident has been occurred, now job is to find out the best way to handle it. As per the research Project manager should choose the way that prevent organizations image from defaming, also keep the project development intact and by that customer also keep trust in organization and got the desired product with proper confidentiality. All the actions and matrix are having one common goal of ethical way to solve this situation without causing harm to both entities Organization and Client. If the entire stake holders perform the action which are in matrix then this critical incident could be handled in the best way keep the all ethics intact. As per the policy developer will be terminated, but as he told the truth and helped the organization in the end, may be compliance team did not mark anything bad on his/her relieving letter. Client will also accept the situation and will be glad that complete ORGANIZATIONAL ETHICAL ISSUE 11 incident shared with him in time and organization took proper action against culprit and prevented future confidentiality breach. Here the project manager should tell the truth to handle this situation in ethically correct way. References: Dudash, R. (n.d.). Software Stakeholder Management. Retrieved from http://www.academia.edu/5656067/Elam Normative Ethics. (2013, October 13). Retrieved from http://www.ethicsmorals.com/ethicsnormative.html