Wei Peng is the owner of a successful graphic design business. Wei visits Shazaam Office Equipment to purchase a new, high powered multi-function device that is able to print, scan and photocopy to meet all of the needs of the business. Wei explains to Sam, the senior sales representative at Shazaam, that she needs a device that can print at least 30 colour pages per minute, whilst retaining very crisp quality text and images, as well as having a double-sided printing function. Sam discusses three suitable alternatives with Wei, and Wei decides to purchase one of the devices recommended by Sam. The device costs $5,999.

When Wei sets up the device, she discovers it only prints 15 colour pages per minute. Also, all of a sudden while printing there is a spark from the device, that causes a small fire to start.

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The device no longer works and Wei would like her money back, as well as compensation for the damage to her wall. Sam tells Wei that is not possible and shows Wei their policy which states:

"Shazaam limits its liability to the cost of repairing or replacing any faulty goods."

Advise Wei of her rights, and any relevant remedies, under the consumer guarantee provisions of theAustralian Consumer Law.