Welch Co. is in tax consultancy. They noticed that their agents were handling clients differently, with different relationship management techniques. These employees were implementing what they knew from their old jobs. Welchs CEO will implement rules and procedures in the near future, as a way to exert control of operational routines. What can be inferred from the CEOs goals? The CEO wants employees to have freedom to increase the local responsiveness control. The CEO wants to give these employees bonuses and rewards for their performance, promoting incentive control. The CEO wants to interact with the employees and control what they are doing by supervising himself personally. The CEO wants uniformity, and will install a bureaucratic control to standardize service.

A. The CEO wants employees to have freedom to increase the local responsiveness control.

B. The CEO wants to give these employees bonuses and rewards for their performance, promoting incentive control.

C. The CEO wants to interact with the employees and control what they are doing by supervising himself personally.

D. The CEO wants uniformity, and will install a bureaucratic control to standardize service.