Welcome to the Management Simulation for creating a PESTEL and SWOT analysis for a small business. In this simulation, you will be given a fictitious company, and your task is to create a PESTEL and SWOT analysis for the small business. You will also develop a plan of improvement based on the PESTEL and SWOT analysis. The fictitious company is called 'Coffee Haven,' and it's a small-scale coffeehouse that serves freshly brewed coffee, tea, and other beverages, along with