We'll explore a fictional scenario centered around Toronto's public transportation system and how iSolve, a third-party contractor hired by TTC, approached the pressing issue. 

Task I and Submission: Read the scenario to understand the context. Read it again to identify the problem and the approach iSolve took. Can you name the stages of the problem-solving approach? How many stages did you identify? (Submit your individual work on BB, Journal 1 as one file with task II)

Scenario:

Toronto, a bustling metropolis, is grappling with a significant challenge in its public transportation system. Overcrowded buses, delayed subways, and inadequate routes have led to commuter frustration and decreased overall efficiency. To address this issue iSolve has been brought in to tackle the problem.

iSolve begins by conducting a thorough analysis of the public transportation system. They gather data on peak travel times, rider demographics, route performance, and customer feedback. The data reveals that the core problem is an imbalanced distribution of routes, causing congestion and delays in key areas.

iSolve then works closely with city officials, transportation experts, and community representatives to define a comprehensive solution. Their proposal includes an overhaul of route planning, introduction of new bus lanes, and increased frequency during peak hours. The plan aims to optimize route distribution, reduce congestion, and enhance overall commuter experience.

They collaborate with urban planners to design new bus lanes that minimize disruption to traffic flow. Engineers explore state-of-the-art traffic management systems to ensure efficient coordination.

Next, they implement the new bus lanes, update route schedules, and introduce real-time tracking apps for commuters. Community engagement events are held to educate residents about the changes and gather feedback. Meanwhile, iSolve monitors progress closely and collects data on:

• Rider Satisfaction: Conduct surveys to measure commuter satisfaction with the improved transportation experience.
• Travel Time Reduction: Compare average travel times before and after the solution implementation to quantify improvements.
• Traffic Congestion: Analyze traffic data to determine if the new bus lanes have led to reduced congestion.
• Ridership Increase: Track changes in ridership numbers to gauge the impact of the solution on public transportation usage.

Task II: Apply this problem-solving model to a different real-world challenge that you relate to and present your findings in groups. Some suggestions include challenges you face daily as a student, parent, citizen, or (your role at work). Create a mind map to illustrate the problem and your problem-solving approach. In your presentation, identify the stages of problem solving and walk us through your process. (Add the mind map to Journal 1. Explain the problem and the problem-solving approach your group came up with in one paragraph, submit as one file with Task I).