Wendy, co$-$owner of Metropolitan Bakery, says that the trained employees should be autonomous and engage customers with their knowledge. Although you don$$t hear it in this video, Wendy also says the employees should understand what it$$s like to $$change the dynamic$$ and manage a lot of information. This kind of expectation indicates that Metropolitan Bakery:

uses an administrative approach to manage performance appraisal information.

uses a developmental approach to improve employee future competencies.

uses a developmental approach to manage performance appraisal information.

uses an administrative approach to improve employee future competencies.