Wendy's "hires for potential." Scott describes this strategy as a philosophy that

Multiple Choice

concludes it is better to hire for skill and then train to expand capability.

applies to determining if a candidate has the potential to be a manager.

assesses the potential to provide good customer service and interact with people; nothing else is more important.

Siii

entry$-$level hiring needs to be viewed as a real guess as to what potential might be possible with any new hire.

concludes it is better to hire for capability and train for skill.