were able to lobby Congress to pass a law that would override bankruptcy protection and allow the dealers to pursue arbitration to stay in business as Chrysler dealers. Given the passage of the new law, many of the dealers looked to arbitration to keep their dealerships open.

Discuss the power shifting that seems to be occurring in the channel. Are there "good guys" and "bad guys" here? Explain in terms of the possible causes of the conflict and ensuing power struggle between Chrysler and its terminated dealers.