West Coast Digital (WCD) produces high-quality audio and video equipment. One of the company's most popular products is a high-definition personal video recorder (PVR) for use with digital television systems. Demand has increased rapidly for the PVR over the past three years, given the appeal to customers of being able to easily record programs while they watch live television, watch recorded programs while they record a different program, and save dozens of programs for future viewing on the unit's large internal hard drive. A complex production process is utilized for the PVR involving both laser and imaging equipment. WCD has a monthly production capacity of 4,000 hours on its laser machine and 1,000 hours on its image machine. However, given the recent increase in demand for the PVR, both machines are currently operating at 90% of capacity every moth, based on existing orders from customers. Direct labor costs are $15 and $20 per hour to operate, respectively, the laser and image machines. The revenue and costs on a per unit basis for the PVR are as follows: Selling price $320.00 Cost to manufacture: Direct materials $50.00 Direct labour - laser process 60.00 Direct labour - image process 20.00 Variable overhead 40.00 Fixed overhead 50.00 Variable selling costs 20.00 240.00 Operating profit $80.00 On December 1, Dave Nance, vice-president of Sales and Marketing at WCD, received a special-order request from a prospective customer, Scottie Barnes Limited, which has offered to buy 250 PVR's at $280 per unit if the product can be delivered by December 31st. Scottie Barnes Limited is a large retailer with outlets that specialize in audio and video equipment. This special order from Scottie Barnes Limited is in addition to orders from existing customers that are utilizing 90% of the production capacity each month. Variable selling costs would not be incurred on this special order. Scottie Barnes Limited is not willing to accept anything less than the 250 PVR's requested (i.e. EDC cannot partially fill the order). Before responding to the customer, Nance decided to meet with Dianne Davis, the product manager for the PVR, to discuss whether to accept the offer from Scottie Barnes Limited. An excerpt from their conversation follows: Nance: I'm not sure we should accept the offer. This customer is really playing hardball with its terms and conditions. Davis: Agreed, but it is a reputable company and I suspect this is the way it typically deals with its suppliers. Plus, this could be the beginning of a profitable relationship with Scottie Barnes Limited since the company may be interested in some of our other product offerings in the future. Nance: That may be true, but I'm not sure we should be willing to incur such a large opportunity cost just to get our foot in the door with this client.

West Coast Digital (WCD) produces high-quality audio and video equipment. One of the company's most popular products is a high-definition personal video recorder (PVR) for use with digital television systems. Demand has increased rapidly for the PVR over the past three years, given the appeal to customers of being able to easily record programs while they watch live television, watch recorded programs while they record a different program, and save dozens of programs for future viewing on the unit's large internal hard drive. A complex production process is utilized for the PVR involving both laser and imaging equipment. WCD has a monthly production capacity of 4,000 hours on its laser machine and 1,000 hours on its image machine. However, given the recent increase in demand for the PVR, both machines are currently operating at 90% of capacity every moth, based on existing orders from customers. Direct labor costs are $15 and $20 per hour to operate, respectively, the laser and image machines. The revenue and costs on a per unit basis for the PVR are as follows: Selling price $320.00 Cost to manufacture: Direct materials $50.00 Direct labour - laser process 60.00 Direct labour - image process 20.00 Variable overhead 40.00 Fixed overhead 50.00 Variable selling costs 20.00 240.00 Operating profit $80.00 On December 1, Dave Nance, vice-president of Sales and Marketing at WCD, received a special-order request from a prospective customer, Scottie Barnes Limited, which has offered to buy 250 PVR's at $280 per unit if the product can be delivered by December 31st. Scottie Barnes Limited is a large retailer with outlets that specialize in audio and video equipment. This special order from Scottie Barnes Limited is in addition to orders from existing customers that are utilizing 90% of the production capacity each month. Variable selling costs would not be incurred on this special order. Scottie Barnes Limited is not willing to accept anything less than the 250 PVR's requested (i.e. EDC cannot partially fill the order). Before responding to the customer, Nance decided to meet with Dianne Davis, the product manager for the PVR, to discuss whether to accept the offer from Scottie Barnes Limited. An excerpt from their conversation follows: Nance: I'm not sure we should accept the offer. This customer is really playing hardball with its terms and conditions. Davis: Agreed, but it is a reputable company and I suspect this is the way it typically deals with its suppliers. Plus, this could be the beginning of a profitable relationship with Scottie Barnes Limited since the company may be interested in some of our other product offerings in the future. Nance: That may be true, but I'm not sure we should be willing to incur such a large opportunity cost just to get our foot in the door with this client.

Required: 1. Is Davis's general approach to calculating the opportunity cost in terms of the physical units involved, correct? Explain. 2. Assuming productive capacity cannot be increased for either machine in December, how many PVRs would WCD have to forgo selling to existing customers to fill the special order from Scottie Barnes Limited ? 3. Calculate the opportunity cost of accepting the special order. 4. Calculate the net effect on profits of accepting the special order. 5. Now assume that WCD is operating at 75% of capacity in December. What is the minimum price WCD should be willing to accept on the special order?