West Regional Hospital Bell County Danville Eden Medical Elton Farr County Fresno Glendale Heber Valley Lakeview La Paz Main Mountain View Roosevelt Ross General Salem South General Total Dissatisfied Patients Patients who Filed a Patients who Are Formal Last Year Dissatisfied Complaint P(Dissatisfied) 4191 147 79 4382 497 34 1468 271 77 2223 206 72 2162 288 58 5125 485 52 7339 373 73 5418 473 93 3922 282 57 5157 305 54 4257 220 40 2840 492 27 2133 300 20 2354 100 41 3868 500 88 1096 77 18 57935 5016 883 Central Adams General Columbus Mercy Hospital South Point Total 5885 2534 3300 6991 18710 449 213 400 451 1513 87 36 19 37 179 East Atlantic Branden Carson General Clifton General Columbia District Central Drexel Dubois Regional Easton Kent Lake Shore Medina 5694 4449 1169 2588 7548 1214 3622 2303 5016 5289 5914 4366 438 318 342 312 382 300 123 461 490 346 269 216 36 70 31 46 59 63 20 60 51 39 79 37 Monroe Nathan Smith O'connor Rye Southern Ocean Trenton Spring Harbor Sun Coast Total 7899 5050 5859 6224 6881 2687 1712 6347 91831 501 361 428 484 387 310 205 284 6957 42 58 89 74 88 74 57 37 1110 Rank by P(D) P(Complaint ) Rank by P(C) P(C|D) Rank by P(C|D) Sum of Ranks Overall Rank