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Wharton General Hospital and Medical Centers CFO of 20 years, Owen Delhomme, just retired. Owen was well-liked and well-respected by his staff and colleagues. The
Wharton General Hospital and Medical Centers CFO of 20 years, Owen Delhomme, just retired. Owen was well-liked and well-respected by his staff and colleagues. The hospital governing board has hired a new CFO to replace Owen. Owen used the silo approach to revenue cycle management during his tenure. His key management supervisors worked with upper management from other departments and to resolve problems. Generally, the staff knew very little of what went on in other departments. They were not really aware of how their work interacted with the rest of the hospital. The new CFO, Ellen Cook, however, had implemented an integrated revenue cycle team at her former facility five years ago and was successful in building teamwork.What are some of the topics Ellen should discuss with the HIM director/coding manager about her new team approach? What are some of the issues with the coding of patient records that the HIM director/coding manager should relay to Ellen? What points would the HIM representative to Ellens revenue cycle team bring to the table concerning the coders role in revenue cycle management
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