what are references for Customer satisfaction and descriptive are my choices. (B & E). I would draft a survey with the potential to include the following inquiries regarding client happiness: On a scale of 1 to 10, rate your level of satisfaction with: The cost? The assistance you were given? The item itself? What is your likelihood of coming back? To what extent would you recommend us to a friend? How pleased are you with the purchase overall? Just one last thing: could you describe what you liked and didn't like about the product/service