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What are some of the basic steps to creating a customer journey map? Use an 800 number for customer feedback. Write down the beginning and
What are some of the basic steps to creating a customer journey map? Use an 800 number for customer feedback. Write down the beginning and end of their journey on a whiteboard. Think about how to resolve problems and improve the customer experience. Identify all aspects of each individual customer journey
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Cost management a strategic approach
Authors: Edward J. Blocher, David E. Stout, Gary Cokins
5th edition
73526940, 978-0073526942
