Question
What are the advantages of nonfinancial measures of quality? (Select all that apply.) A. Nonfinancial measures assist in problem solving by comparing costs and
What are the advantages of nonfinancial measures of quality? (Select all that apply.) A. Nonfinancial measures assist in problem solving by comparing costs and benefits of different quality-improvement programs and by setting priorities for cost reduction. B. Nonfinancial measures direct attention to physical processes that help managers identify the precise problem areas that need improvement. C. Nonfinancial measures, such as number of defects, provide immediate short-run feedback on whether quality-improvement efforts are succeeding. D. Nonfinancial measures of quality focus managerial attention on the effects of poor quality on operating income. | E. Nonfinancial measures such as measures of customer satisfaction and employee satisfaction are useful indicators of long-run quality performance. F. Nonfinancial measures of quality help managers evaluate the costs and benefits of incurring prevention and appraisal costs to eliminate internal and external failure costs. G. Nonfinancial measures of quality are often easy to quantify and understand.
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