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What are the different steps involved in the service provided by an airlines (for example: Indigo, Air-Asia, Vistara etc). Draw a generic service blueprint diagram

What are the different steps involved in the service provided by an airlines (for example: Indigo, Air-Asia, Vistara etc). Draw a generic service blueprint diagram for airlines service provider. Suggest one hard and one soft service standard that can be associated with each step in the service delivery process of the airlines.

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