What are the five major external forces driving change?

What are the different levels of Planning? Discuss them.

Define Logistics in the perspective of a$)$ Customer and b$)$ International Socis Logistics. What are the Value$-$ Added Roles of Logistics?

What is Business Logistics and Service Logistics? What are the factors affecting the Cost and Importance of Logistics?

Into how many groups do companies segment their customers based on profitability? Briefly explain each.

What are the four major components of Total Order Cycle Time? Mention some major elements in each component.