1. What are the performance plans and specific KPIs for cleaning staff at Min and Jim operation? THANKS U

Min & Jim is a reputed cleaning company established in 2005 in Sydney. Min & Jim was a leading company in cleaning industry last 10 years. Suddenly, since 2015 the operating profit of the business has been dropping down dramatically. It is the concern of the management currently. The following statements provide some insight into what may be going on in a team where the lines of communication are not supporting or facilitating the team to perform effectively. Let's look at the following statements and consider some of the issues and work conditions that may underpin the attitudes of the team members who made them: . 'I'm sick of this stupid vacuum machine; this is the third time I've reported it. . 'No one here knows what's going on.'+ .'He only tells us what he wants us to know.'- .'People like pushing their own agendas.'+ . 'Andrew just does his own thing and I never know what he's up to.'+ .'I feel like they keep changing the goal posts and I'm always chasing my tail". .'The meeting keeps going round in circles and we don't seem to be getting anywhere.'- . 'One of the senior cleaner keeps leaving early without letting anyone know and I end up having to do his work for him.'+ .'Emails are a waste of time; nobody reads them and there is never anything relevant to us anyway.'- .'You need to get things signed in triplicate around here before anything can be done.'+ . 'There's no point applying for the cleaning supervisor position. I've been asking to be trained for a while now and they keep telling me they will, but I'm still waiting. Now a position has been advertised and I still haven't been trained.'+ . 'We know why she got the job! They stick to their own around here.'- The above statements were gathered through a recent staff survey about how team members feel in relation to the organisation's level of communication and commitment to its employees