What are the root causes of lack of communication in the organization? Please validate the root causes (or causes) of the problem. Validation of root causes requires collecting data and reviewing reporting or survey results. The validation phase separates the "noise" from the real root causes of the problem. Noise is considered any item of low impact and low volume; however, it may be a recent event that individuals consider when brainstorming, like system downtime.

Please provide a reference. Thank you.