What do you think is more important for organisations: efficiency or effectiveness?

Give examples of both efficiency and effectiveness in organisations

essay answer

Short question:

1)Define the three types of roles of Mintzberg.

Interpersonal, informational and decisional.

State under each of these headings each role (there are 10 in total)

Interpersonal

Figurehead

Leader

Liaison

Informational

Monitor

Disseminator

Spokesperson

Decisional

X

X

X

X

x

2)Define planning:

Why do managers plan?

3) State the value of planning to managers?

4) What factors are redefining management and what is involved today?

Revision from topic 2: external environment and culture (internal environment)

Essay

Define what is external environment

5)What are the five components of the external environment?

What is importance to managers of understanding these five components?

Give in your answer relating to either McDonalds, KFC or Apple

essay answer

6)Short question:

7)What are the components of organisational culture?

Compete answers to all these questions and load to this week's submission site by end of class time put your full name on top of this submission

Revision topic 3:Leadership

1)What types of challenges face leaders today e.g. is it

1)Employee empowerment

2)Covid 19

3)Coping with change

4)Emotional intelligence

2)The University of Iowa identified three key leadership styles. Which of these is not one of the key leadership styles?

1)Democratic

2)Bureaucratic

3_Laissez faire

4)Autocratic

Revision topic 4:Decision making

3)Which factors do not benefit group decision making? Highlight most correct answer for questions 3,4,5

1)Encourages group members to engage in group thinking for better outcomes

2)May enable a greater commitment to acceptance of course of action decided on

3)Group decision making may lead to greater understanding of issues

4)Group decision making uses strengths and skills of group members

4)Two ways of improving group decision making are:

1)Brainstorming and conflict management techniques

2)Brainstorming and rational approach

3)Encouraging alternatives and managing uncertainty

`4)Electronic meetings and brainstorming

5)Programmed decisions may best be described below as:

1)Calling the police after a person has been apprehended and found to have stolen goods in their bag according to store policy

2)A manager asking a customer to inspect their bag for suspected stealing

3)Checking the store camera to see if the person was visible in putting a non- declared item in their bag in the store

4)Watching a customer who someone has told you they have been seen stealing in the store