What does "agree with the criticism" mean as a strategy for responding to criticism? What would it look like to use this strategy for the following scenario: A co-worker comes into your office and starts criticizing you. In an angerful voice, he says that he saw you on your cell-phone during this morning's important team meeting with the client and that it was not respectful to the presenter, that it demonstrated poor customer service to the client and that you might have hurt client repeat business. For good measure, he adds, "And then you had to leave to take a call, so we had to answer one of the questions you should have handled. You're always disruptive! You are not a team player!" As it turns out, what really happened is that the Senior VP of the company, who is out on a critical sales call, sent you an urgent text message, which you felt compelled to answer. When you saw that it required a phone call, you slipped out of the meeting. You kept the phone call as short as possible and then returned to the meeting. Back to the scene... After dusting yourself off - Phew! -- how could you respond to the person criticizing you, using the "Agree with the criticism" strategy? What would the impact be of using this approach?