What drives behavior?

Coercion

Threat

Reward

Time

What does RFI stand for?

Request For Information

Reference Forum International

Request For Indulgence

Requiem For Inhabitance

Supplier scorecards are best developed by __________.

Only logistics professionals

Only purchasing professionals

Only marketing professionals

A cross-functional team of professionals

When developing a supplier scorecard, what are you supposed to do after defining the measurement scale for each criterion?

Decide who should provide input

Provide feedback and promote discussion

Assess group influence to adjust weights

Generate a preliminary list of appraisal criteria

As you try to help your suppliers improve, which of the following question should be asked first?

What is the opportunity for supplier to improve?

How can the suppliers production process be improved to reduce defects?

How can the suppliers process improvement be sustained after the project ends?

How is the supplier currently performing relative to specifications?

After helping a supplier improve, what should you do next?

Ask the supplier for an immediate discount for gainsharing.

Make sure that the supplier does not become complacent.

Nothing, your work is done!

Make sure that the supplier does not price gouge you.

What does ISO 9000 certification tell a prospective customer?

The supplier complies with local environmental regulations.

The supplier complies with local labor regulations.

The supplier documents processes in compliance with sound quality practices.

The supplier implements sustainable practices.

What is the primary purpose of consortiums and industry groups pertaining to quality?

To set industry standards for quality

To lobby governments to codify quality standards into legal standards

To arbitrate quality disputes between buyers and suppliers

To determine penalties for defects

When you are benchmarking against yourself, which of the following tools do you need?

Total quality management

Continuous improvement

Balanced scorecard

Sales and operations planning

For external benchmarking, how can you obtain information about your competitors?

Industrial espionage

Stakeholders

Ask government regulators

Third-party data collectors