What factors are hindering OPM Director Jordan Sanders and her team in reforming Rockland's performance measurement system? 2. Sanders's team has the dedication and energy to take on the challenge of build- ing a performance measurement system. Yet several OPM staff are new to the field and even to the city. What is the effect of this lack of experience? 3. What is Mayor Wilson's role in performance measurement reform? What actions should he take to further the initiative? 4. What should Sanders and her team do to build support for performance man- agement across departments? 5. Considering the limited measurement and reporting across departments, what types of information should appear in the mayor's report on his first 100 days in office? 6. How should Sanders address the mayor's eagerness to include citizens in Rockland's performance assessment? What strategy should she recommend for involving citizens in performance assessment