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What is a main benefit for selecting customer service as a logistics strategy? Are there any detractors to selecting customer service as a logistics strategy?

What is a main benefit for selecting customer service as a logistics strategy?
Are there any detractors to selecting customer service as a logistics strategy?
Find one real world example of a logistics company that puts customer service as their primary strategy. Reflect upon, and then discuss, your thoughts on their implementation of this strategy.

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