What is answer for 1st question?

GreyStar Art & Greetings Makes Technological Changes Tammy Reinhold didn't believe the rumours. Now that . acknowledged that the three were going to have a lot to the rumours were confirmed, she was in denial. "I can't learn to be able to do all their work on computers. But he believe it," she said. "I've worked as a greeting-card artist stressed that the changes would dramatically speed up the here for 17 years. I love what I do. Now they tell me that art-production and photo-layout processes and eventually I'm going to have to do all my work on a computer." result in significant cost savings. He offered to send the Tammy was not alone in her fear. The company's other three to a one-week course specifically designed to train two artists, Mike Tomaski and Maggie Lyall, were just as artists in the new technology. He also said he expected concerned. Each had graduated from art school near the all of the company's art and photo operations to be com- top of his or her class. They came to work for GreyStar Art pletely digitalized within three months. & Greetings right out of school-Mike in 1979, Tammy Tammy is not stupid. She's been following the trends in 1986, and Maggie in 1991. They chose the company, in graphic art. More and more work is being done on com- which had been around for more than 50 years, because of puters. She just thought, as did Mike and Maggie, that its reputation as a good place to work. The company also she might escape having to learn these programs. After had never had a layoff all, GreyStar Art & Greetings is not Hallmark. But Tammy GreyStar Art & Greetings is a small maker of greet- .was.wrong. Technology is coming to GreyStar Art & ing cards and specialty wrapping paper. It has modest Greetings and there isn't much she can do about it. Other resources and modest ambitions. Management has always than complain or look for another job! pursued progress slowly. Artists do much of their work by hand. Today, however, the company installed three high-powered Mac computers equipped with the latest Questions graphics and photo-manipulation software, including . 1. Explain Tammy's resistance. Photoshop, Quark, and Illustrator. Courtland Grey, the company's owner, called Tammy, 2. Evaluate the way Courtland Grey handled this change. Mike, and Maggie into his office this morning. He told 3. What, if anything, would you have done differently if them about the changes that were going to be made. Grey you had been Grey