What is complexity? How is it related to the number of factors in an environment and/or their interdependence (that is, their interconnectedness)? 2. What is unpredictability? 3. How does an increase in each of these environmental dimensions affect the demand for information-processing capacity in the firm? In what ways does each dimension lead to those effects? 4. What are each of the four environmental categories? What are their characteristics? Chapter 9 (Incentives) 1. What are incentives? What is the basis for evaluation of work? What does this mean, and why is it important? (Note, read the first several pages of this chapter more carefully, in order to fully understand these topics, since they provide important building blocks for the framework that comes later in the chapter). 2. What are behavioral incentives, and what are results incentives? What are the differences between them? 3. What are the four types of incentives systems? What does each look like? 4. How are these four types of incentive systems related to the target of incentives and basis of evaluation