1. What is cross-cultural communication? Briefly explain two principles of cross cultural communication.
2. Why cross cultural communication is so important? Identify three barriers to cross-cultural communication.
3. Explain the difference between negotiation and mediation.
4. Why conflict resolutions important for a workplace?
5. Imagine a situation where you faced an organisational conflict and adopted a suitable strategy to deal with it. Describe the situation and how did you go with it? Mention the strategy clearly and how others helped you in that.
6. What do you mean by incident de-escalation in workplace? What strategies you follow to de-escalate someone in workplace or in the community?
7. Research, select and briefly outline four techniques for negotiation, mediation, and conflict resolution and incident de-escalation.
8. For each organisation mentioned below, identify the industry in which they operate, the media and government organisations they may liaise with, and events and communication channels they may use to promote their business.

Bank of Queensland :https://www.boq.com.au/

Hilton Hotel Sydney :https://www.hiltonsydney.com.au/

Oz Harvest :https://www.ozharvest.org/