1. What is rapport and how can counsellors use it to establish and maintain appropriate interpersonal relationships?
2. What is active listening and how does it benefit the counselling process?
3. Identify whether the questions listed below in the table are examples of open, closed, or probing questions.
4. In one to two sentences each, respond to each statement with paraphrases with reflection:

a. 'I spent hours and hours doing some work for a woman who promised to pay me within a week, but three weeks later I am still waiting! I rang her last night and yelled at her and threatened to take her to court, but she still hasn't paid!'

b. 'My daughter got really angry with me last night for not being able to afford to send her on a weekend away with all her friends (head drooping, voice flat).'

c. 'My two daughters are talking about moving into a house together again. When will they learn? This will be the third time they have shared, and every other time they fight, and I get pulled into it; I am the meat in the sandwich, and I am sick of it. Why do they think it will be any different this time?'

d. 'Today is my 50th birthday and I feel so good (voice flat) that I am going to book myself in for a massage. I don't mind at all (wringing hands) that I will be spending it alone; after all that gives me the freedom to do what I like.'

5. Your client is 43-year-old Nancy Leyton, who tells you she has experienced domestic and family violence. You notice Nancy has visible bruising on her face, arms, and legs, but upon questioning, she is reluctant to disclose important information and you suspect Nancy has been sexually assaulted. Make a list of 10 actions you could undertake that could help Nancy to feel supported and more confident about disclosing important information.

6. Hannah is a young person at risk of homelessness. She has dropped out of school and has been coming home intoxicated from alcohol in the evenings. Her mother has 2 other children and is struggling to cope financially on the pension. Hannah appears to be suffering from depression.

a. how you might ensure Hannah feels heard before moving onto future planning.

b. dialogue between counsellor and Hannah that might assist her to explore future possibilities and ways of being.

7. What is integrative therapy?

8. What is an example of what an integrative approach might look like.

9. Counselling skills should be used in accordance with the context of the counselling modality and technique. What are counselling skills in this context?

10.What are the principles of effective communication?

11. What is non-verbal communication?

12. What are some of the non-verbal communication differences in the ways in which people from different cultures communicate? List at least 4 differences.

13. Identify at least 4 ways that you can overcome language barriers when communicating with people from other cultures.

14. what might you do if you are unable to overcome language barriers on your own?

15. Write a reflection of feeling/paraphrase for each of these client issues to encourage exploration of the issues; then write a response the client might make to your paraphrase/reflection of feeling.

a. 'My girlfriend always excuses why she can't call me, but I don't believe her. She seems to have excuses for everything; why she is late, why she forgot my birthday, why she is in a bad mood. I just don't know what to think anymore. I really don't know what to do.'

b. 'My boss gives me a lot of work to do, which is fine, but he doesn't give me enough time to do it in. my colleague tells me to do a second-rate job so that I don't get stressed about not meeting the deadlines, but I can't cope with doing a poor job.'

c. 'My mother is unreal; she is super organised, perfectly groomed, a star performer at work, and Miss Socialite on the weekends; I really admire her. We are like chalk and cheese; I am disorganized, messy, barely passing my exams, and basically a nerd. I wish I was like her.'

16. When using counselling therapies, it is necessary to identify indicators of client issues that might require referral or reporting in line with the organization's requirements. What might these client issues be?

17.Why might clients be referred elsewhere?

18. describe the steps of the referral process.

19. how might you evaluate use of techniques and/or therapies in the context of individual clients?

20. why should counsellors use self-reflection?

21. what might reflecting on own practice involve?

22. list 7 benefits of skill and knowledge development and maintenance activities for you and the organisation for which you work (or will work)

23. explain how you can update and expand your knowledge of theory.

24. you want to identify trends in your own area of practice. list 7 information sources you might use to do this.

25. why might it be necessary to evaluate the current trends in your own area of practice?