What is Servant Leadership (define and describe)? (2 points) List and describe 3 leadership styles (besides Servant Leadership) listed in the case study (3 points). Give an example of when you (a colleague, or someone in the textbook) exhibited Servant Leadership style? [Such as accepting responsibility for and fixing something that went wrong even if it wasn't your fault or putting the organization and co-workers' needs before yours because it was the best outcome for everyone else.] (3 points) As the Event Manager (Mr. Scott Williams), how would you respond: To the new Arena Manager (Tonya), knowing that she has been trained and that she was given specific instructions? (3 points) To the attendees and presenter, who were upset? (3 points) What would you do to rectify the situation? (3 points) What would you do to prevent this from happening in the future? (3 points) (In other words, what follow-up or training could be done?)