what is the answer to this question please

Question 3 2 pts A help desk technician is talking to a user to clarify a technical problem that the user is having. What are two examples of open-ended questions that the technician might use to help determine the issue? (Choose two.) Can you boot the operating system? What updates have you performed lately?! What happens when you try to access your files? Has anyone else used the computer recently?! Can you boot up in safe mode