What is the baseline sigma?

Objective: We want you to determine the baseline sigma with die Motorola 1.5 sigma shift. Note: You will need to refer to the tab entitled "The Project\" for this deliverable. lnstru ctions for you: Calculate the PPWDPMO for this process and determine the baseline sigma with the Motorola shift. Data: 23% strongly agreed that their needs were met 25.5% agreed that their needs were met 65.8% neutral that their needs were met 3.5% disagreed 2.7% strongly disagreed TARGET ASSIGNMENT DATE - Submit'in Week 7' or earlier Praiect' rr I Deliverable: Baseline Sign}: : Student lad name: i _ What is me baseline siy'na?_(Appmx'lna4ely) (Use 1 deeimai piaee | ________________________________________________ . [10 NOT SEND ANY EXTRA ATTACHMENTS UNLESS YOUR INSTRUCTOR SPECIFICALLY ASKS _YOU TO!! Please 'hand-in' your assignments throughout the course. DO NOT SAVE THEM FOR THE END. The deadline for having all project deliverables 160% correct is 7 dl s rior to the end of the course. Desk-top Support Team [DLSST] The DSST receives their marching orders from the HD to set up and configure computers for new users within the company -- dealing with software com plaints, hardware issues, moving workstations, etc. Last year 3626 DSST received requests from other internal employees. of those employees they sewed who participated in the customer satisfaction survey: I 2.3% strongly agreed that their needs were met I 25.5% agreed that their needs were met I 65.8% neutral that their needs were met - 3.6% disagreed I 2.7% strongly disagreed The director of the service depa rtrnent says that any 'strongly disagree' or simply 'disagree' responses are considered to be defects. She was unhappy that \"66% were 'on the fence', but when she was pressed for an 'operational definition', she said the defect ratings do not include the 'neutral' ratings. Bottom Line: The director is not happy. Wh en asked by the team sponsor about any 'pain points', she had no hesitation. She wants the DSST to improve the level of customer satisfaction