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What is the best way to fix a service failure? Question 15Answer Giving the customer a full refund Giving the customer a service upgrade Giving
What is the best way to fix a service failure? Question 15Answer Giving the customer a full refund Giving the customer a service upgrade Giving the customer a voucher for a future, similar service It is dependent on the type of failure that has occurred, including how big it is and what it costs the customer financially and otherwise
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Operations Management An Integrated Approach
Authors: R. Dan Reid, Nada R. Sanders
5th edition
111915880X, 1119158806, 9781118323632, 1118122674, 978-1118122679
