• What is the CAA diamond rating for the hotel? Does that fit with the service level that you identified in Part A? What services might be available (or not available) that gives a 3 vs 4 diamond rating?
• From TripAdvisor, how does the hotel RANK (in the area - "x out of x hotels") and how do guests RATE the hotel?
• Check guest ratings of the hotel - what do guests particularly like about the hotel and are there any common complaints that stand out?
• Does the hotel have any particular designations or have they won any specific awards?
• Using the information from this section and based on your observations and research - write a 3 sentence description of the property that you would tell a guest if they asked "tell me about your hotel"
• Shangri la hotel Vancouver