What is the correct answer? 21) An organization intends to improve the quality of support of its services. It recognizes that some ways of working are not focused on creating value. Which is an example of a working practice which the organization should STOP? A. Discussing requirements and expectations of service availability with customers to determine incident prioritization categories B. Conducting a survey to collect feedback from users on how they would like the interface of the self-service portal to look C. Engaging with consumers to understand if the service support model will be fit for purpose following a planned organizational re-structure D. Using the response and fix times from the organization's hardware vendor to drive incident resolutions times for customers